Greenville Reporter

The Durham VA Medical Center, subsidiary 558GA in Greenville, North Carolina, scheduled 27,605 pending appointments during the period ending August 1, according to data collected from the U.S. Department of Veteran’s Affairs.

Of the total number of appointments, 23,506 had a wait time of 30 days or less (85.2%) and 4,099 appointments (14.9%) were scheduled more than 30 days out.

A study published in the Journal of the American Medical Association (JAMA) in January 2019 reported that wait times for new appointments at VA health care facilities were similar to or better than wait times at private-sector providers between 2014 and 2017.

The Government Accountability Office (GAO), however, released a report in July 2019 that cautioned that the VA's data-tracking system only captures part of the appointment process and fails to account for the time that it takes the VA to enroll veterans in its health benefits program.

The VA explains on its website that when veterans apply for benefits, they are assigned to one of eight priority groups, with those who need immediate care due to service-related disabilities placed in higher priority groups. Veterans who do not have service-connected disabilities and earn a higher income are placed in the lower priority groups.

Facility Code	Location	Total Appointments Scheduled	Appointments Scheduled 30 Days or Less	Appointments Scheduled More than 30 Days
558	Durham	55,175	46,401	8,774
558GA	Greenville	27,605	23,506	4,099
558GE	Durham	5,267	5,052	215
558GC	Morehead City	5,168	4,819	349
558GB	Raleigh	4,468	4,238	230
558GF	Raleigh	3,258	2,819	439
558GG	Raleigh-Atlantic Avenue	2,856	2,786	70
558GD	Durham	1,846	1,809	37
558QA	Raleigh	253	107	146

Source: U.S. Veteran's Administration